Client: Wyndham Hotels & Resorts
Sector: Innovation / Technology
Location: Ireland
Service Model: Recruitment-as-a-Service (RAAS) – Senior level appointments for US Multinational

Why Wyndham Needed a Strategic Recruitment Partner for Market Entry

• Wyndham Hotels & Resorts engaged Rent a Recruiter to support the establishment of its Global Innovation and Operations capability in Ireland, a new strategic function aligned to Wyndham’s global growth agenda.

• As part of this expansion, Wyndham required the appointment of senior director-level leaders to form its first leadership hires in Ireland. These were foundational roles, critical to launching the Irish operation, embedding global standards, and driving innovation and operational excellence from day one.

• The roles demanded senior operational leadership, strong commercial capability, and proven experience operating within complex, multinational environments.

Our Recruitment-as-a-Service Solution

To address these critical hiring needs, our team executed a structured, data-led Recruitment-as-a-Service solution, combining:

• Market mapping and competitor intelligence
• Targeted senior-level outreach
• Selective advertising to support brand visibility
• High-touch candidate and stakeholder management

Our approach prioritised quality over volume, ensuring every candidate presented met Wyndham’s technical, cultural, and leadership expectations as a global hospitality brand.

Stakeholder Management & Advisory Support

This engagement required close coordination across a highly senior, cross-functional stakeholder group within Wyndham Hotels & Resorts, spanning HR leadership, global operations, sourcing, technology, and contact centre functions across multiple locations.

Stakeholders engaged throughout the process included:

• Group Vice President – HR & Operations
• Senior HR Business Partner – EMEA
• Senior Vice President – Global Contact Center & Franchise System Support
• Senior Vice President – Sourcing, Global Tax & Risk Management
• Senior Director – Vendor Management
• Vice President – Hotel Technology Client Support

Managing alignment across this group required balancing global HR governance, operational delivery, technology enablement, and commercial considerations, while maintaining momentum on foundational leadership hiring in Ireland.

In parallel with recruitment delivery, Rent a Recruiter acted as a trusted talent advisory partner, supporting decision-making through structured stakeholder communication, compensation benchmarking, and market insight to enable timely approvals and confident hiring outcomes.

This approach ensured alignment, momentum, and clarity throughout the process, supporting Wyndham’s successful establishment of its Irish operation and Global Innovation capability.

Market Intelligence & Advisory Provided

Alongside recruitment delivery, Rent a Recruiter provided detailed, role-specific market intelligence to support workforce planning and internal approvals, including:

• Salary benchmarking by location (Dublin vs. Midlands), reflecting a consistent 12–15% regional differential
• Multilingual premium analysis for Portuguese/English capability
• Benchmarking against peer employers (Accenture, Concentrix, Teleflex, Allianz)
• Insight into hybrid working impact on multilingual talent supply
• Forward-looking guidance on AI-enabled voice and product roles to support Wyndham’s longer-term roadmap

This advisory input enabled Wyndham to:

• Validate compensation strategy for current and future roles
• De-risk hiring decisions in a competitive multilingual market
• Plan phased team build-out beyond the initial leadership hires

Key Leadership Roles Filled

Rent a Recruiter supported Wyndham with the recruitment of the following initial leadership hires in Ireland. These appointments formed the core leadership team for Wyndham’s Irish presence.

• Director – Vendor Management
• Senior Director – Operations & Enablement

Delivery Overview

The search process progressed through market engagement, screening, interviews, and assessments.
Excluding client-side scheduling considerations, delivery was achieved efficiently within a senior leadership market characterised by limited talent availability. Once approvals were secured, we reactivated the shortlist and moved rapidly through final interviews to offer and acceptance.

Results & Impact

Rent a Recruiter delivered two strategic leadership hires with a 2:1 CV-to-interview ratio, enabling Wyndham to establish and operationalise its Global Innovation function in Ireland.

The engagement demonstrated our ability to:

• Deliver senior leadership talent for market-entry and expansion projects
• Act as a trusted recruitment partner during complex, multi-stakeholder searches
• Maintain strong candidate experience and employer brand throughout the process

Post-Placement Support

Ensuring smooth onboarding and long-term success, our support extended beyond placement and included:

• Pre-start alignment calls with hiring stakeholders, Day-one candidate check-in and one-week post-start follow-up.

All feedback confirmed strong early engagement and a seamless onboarding experience.

Ready to Build Your Leadership Team with Confidence?

If you’re expanding into a new market or scaling a strategic function, our Recruitment-as-a-Service model delivers senior talent fast, efficiently, and without the traditional agency overhead.

Get in touch today to learn how we can support your next hire.